FAQ - Frequently asked questions from customers

1. What is a Tour Guide?

2. What does a Tour Guide do?

3. What does it take to be a Tour Guide?

4. What is the workplace of a Tour Guide like?

5. What is a Tour Leader?

6. Each day the Tour Leader will?

7. Tour Manager Responsibilities?

8. How do I find the tour I am looking for?

9. Where do I find more information about the tour?

10. Are the entrance tickets included?

11.How do I know if my desired tour date is still bookable?

12. What is the difference between a public and a private tour?

13. Am I able to book a public tour as a private tour?

14. Am I able to get an individual tour which is designed completely for my requests?

15. Will the tours take place even if it rains?

16. Where is the meeting point of my tour?

17. Is it possible to come to the meeting point without booking in advance?

18.When do I have to pay the tour and Am I able to pay on location?

19.Which payment methods are available?

20. Will I receive a booking confirmation?

21.With the booking, I want to give some additional information to the tour manager. How am I able to do that?

22.What will I do if I am not able to participate in an already booked tour?

23.Who do I contact if something goes wrong?

24.During which times is the customer service available?

25.Will my details be treated confidentially?

26.Will I be able to participate in a tour with an individual impairment to health?

27.How do you ensure the quality of the tours and excursions?

 


 

1. What is a Tour Guide?

Tour guides work in the travel industry, giving guided tours of a location to groups of visitors. They are experts on the history of the location and offer their tour groups interesting or enlightening information about points of interest at nature attractions, historic sites, museums, scenic locations, and other travel destinations. Guides may give walking tours, escort groups in busses, or even lead river tours in a boat. Often hired by visitors' bureaus or travel companies, tour guides are typically residents of the region in which they give tours.

 


 

2. What does a Tour Guide do?

A tour guide's duties depend on their location and employer. If they are self-employed, they will usually give tours of publicly accessible travel destinations like national parks or nature attractions. Those who are employed by a visitor's bureau or corporation offer tours of cities, industrial locations, or other points of interest. The three main areas of specialization within the guiding industry are historical tour guiding, corporate tour guiding, and nature or eco-tour guiding. Historical tour guides lead groups of visitors to national monuments, historic sites, historic districts, religious or archaeological sites, and museums. These guides are well-versed in the history of the site or monument. They offer visitors an interesting description of the location, including its history and what effect it has had on modern society. In addition, they answer visitor questions and keep the tour organized, efficient, and safe. Corporate tour guides are employed by large companies that are usually a well-known corporation or travel destination, though non-profit organizations often require guides as well. They lead groups through factories, describing the manufacturing process or history and mission of the business. Theme parks often employ tour guides who lead visitors on tours of a museum within the park that documents the company's history of accomplishments. Guides may also work in zoos, wildlife refuges, safari parks, or animal reserves, enlightening visitors on animal behavior and the goals of the company. Nature tour guides lead groups to natural attractions, national parks, and other outdoor locations where wildlife and scenic locations are the focus of the tour. These guides are experts in the natural sciences and have the ability to engage visitors with their knowledge of biology, geology, and the history of the location. An increasingly popular area of the industry is eco-touring. The goal of the eco-tour guide is to lead a small group of individuals to an often protected but scenic natural area while having little or no impact on the environment. Visitors are offered insight on the environmental impact of human actions as guides attempt to foster a general appreciation of the natural habitat. Regardless of the specialization of the tour guide, some fundamental responsibilities apply to all positions. Their primary responsibility is to make sure the tour is as safe as possible for the entire group. They will monitor the group's activities to ensure everyone complies with the site's or guide's safety regulations. In some cases, they may have to provide first-aid or emergency services to visitors. Tour guides typically plan itineraries as well. They will research thoroughly prior to giving the tour and be prepared and organized for each step of the process, from greeting visitors upon arrival to arranging transportation between locations. Guides are also required to perform clerical duties, collect fees, and in many cases, promote gift shops and sell souvenirs.

 


 

 

3. What does it take to be a Tour Guide?

Prospective tour guides should possess a minimum of a high school diploma or equivalent certificate. Required academic backgrounds vary by company, but often a bachelor's degree in a field related to the subject of the tour is necessary. Museum tour guides, for instance, usually have a degree in history and eco-tour guides often major in conservation or environmental education. In most cases, employers provide on-the-job education that includes safety training. Most importantly, tour guides must be experts in their area of concentration. They must be able to answer specific questions about locations, their history, amenities, and artifacts. Effective communication skills are absolutely essential for a successful career in the industry. In addition, tour guides must be highly organized, punctual, and ethical. They have exceptional time-management skills and are able to thoroughly research pertinent information. The ability to speak multiple languages, while not essential, is an asset for many tour guides.

 


 

 

4. What is the workplace of a Tour Guide like?

Tour guides work in a variety of environments and conditions. Museum tour guides, for instance, work indoors year-round, while nature tour guides work outside and are subject to the effects of climate and weather conditions. Typically, a tour guide's work week is very structured, though they may work more or less than 40 hours. Since they work within the travel industry, many tour guides lead tours on weekends. Some guides are employed in seasonal or temporary positions, working only during the summer months when tourism is at its peak.

 


 

5. What is a Tour Leader?

The Tour Leader escorts group to hotel and assists with check in and room accommodations. Once baggage has been distributed to respective rooms, the tour leader gathers participants to a meeting area where he/she will: • reiterate the itinerary • distribute the Guidelines to each partecipant • distribute any city maps needed • distribute information cards listing all contact numbers of hotels, tour leader, and other reference numbers • Advise basic information as follows: his/her cell phone number • instructions on using the bancomat/cash withdrawal machines • use of credit and debit cards • time schedules • instructions for free time • rules of behavior and safety At the end of each day, during dinner or upon returning to the hotel, the Tour Leader meets with the group to discuss the day's activities and give the following pertinent information: • announce details for following day's activities • give dinner menu details • supply information for free time and locations The Tour Leader's taks comprise both assisting and supporting the group with any touring needs as well as routine daily requirements.

 


 

 

6. Each day the Tour Leader will?

• request wake-up calls at the hotel • reconfirm breakfast time • reconfirm private bus transportation and any meeting points • purchase tickets for public transportation • confirm times for individual city guides and subsequent meeting points • obtain museum entrance tickets whenever advance purchase is not optional • give instructions for free time and indications for how Tour Leader can be located • give suggestions for lunch meal • advise general information; banking and debit cards, pharmacy, purchase of phone cards • reconfirm restaurant dinner time, menu and special meal requests • remind group of hotel rules

 


 

 

7. Tour Manager Responsibilities

• Overseeing hotel departures on time • Settling accommodation bills • Overseeing travel arrangements; i.e. band and crew onto the bus or to the airport in good time • Paying per diems to the band/artist and crew • Overseeing venue arrival - double-checking hospitality and technical arrangements • Arranging up-to-date running order with venue and promoter • Overseeing promotional activities; i.e. TV, radio and press interviews at the venue or at other locations • Supervising setup operations • Supervising Tour Guide and Tour Leader • Supervising any support or opening acts • Ensuring venue is ready to open on time by supervising sound check times • Liaising with transport department regarding the next days' travel • Ensuring all acts perform on time and for the allotted time • Settling performance fee with promoter and collecting any due cash • Ensuring all touring equipment is re-packed and loaded back onto tour transport • Preparing band and crew schedule sheets for the next day • Overseeing band and crew on to appropriate overnight transport or to next hotel • Reporting this show's attendance figures to management and booking agent • Troubleshooting unforeseen issues and emergencies that occur

 


 

 

8. How do I find the tour I am looking for?

You can either enter your travel destination into the search box at the top of the geex.ge website, or you can search for your destination via the category menu(ex. Cultural, Pilgrim and ect…). You will now see all tours and excursions that are offered for this category.

 


 

9. Where do I find more information about the tour?

If you found a tour you are interested in, please click on the image, blue text link or see details button . Now the tour description will appear below the tour. The tour description gives you all the necessary information about your tour: the kind of tour (private or public), the topic, the meeting point and which services are included and which are not (for example tickets). Moreover, you will find tour pictures and can read customer reviews (if existing).

 


 

10. Are the entrance tickets included?

 


 

If you click on the image, blue text link or see details button on the right, the tour description will appear. You will find out if entrance tickets are included by looking at the additional information (below the tour description) or the information about what is included (on the bottom of tour description).

 


 

11. How do I know if my desired tour date is still bookable?

Please click on the image, blue text link or see details button. Now the tour description will appear. You will see information about is the tour bookable or not,(right side to the Main Pictures gallery), if there will appear text" Send a request or ask a question", kindly click on the link and us your desired date you want to travel. Or always can contact through contact us page.

 


 

12. What is the difference between a public and a private tour?

With public tours, the group consists of various participants who booked the tour independently. Public tours always take place at a certain date and time. With private tours, the group consists only of people who booked the tour collectively. These tours will only take place on the date and time you booked it.

 


 

13. Am I able to book a public tour as a private tour?

Yes, that is possible. Please see the tour description to find out, if the public tour of your choice is also available as a private tour. For most of the public tours, we are able to request a private alternative.

 


 

14. Am I able to get an individual tour which is designed completely for my requests?

Individual tailored tours are offered in many cities. Via our message system you can discuss your individual needs and requests with our tour manager beforehand. To book your individual destination, please do not hesitate to contact the customer service of geex.ge or send request through "Send a request or ask a question" button. Our tour manager will contact you immediately to make your individual tour possible.

 


 

15. Will the tours take place even if it rains?

Most of the tours will take place even if it rains. If that is not the case, it will be mentioned in the additional information, which you can find below the tour description.

 


 

16. Where is the meeting point of my tour?

Our tour manager will meet you at the Airport from where our company is responsible to make transfer to the hotel.

 


 

 

17. Is it possible to come to the meeting point without booking in advance?

Unfortunately, this is not possible, because our tour managers need to know beforehand if any and if so, how many people participate on the tour.

 


 

18. When do I have to pay the tour and Am I able to pay on location?

Normally, the tour has to be paid within 10 days after the booking. We can also offer cash payment on the location.

 


 

19. Which payment methods are available?

There are several payment methods to pay a tour. If you book online, you can pay via PayPal, or you can pay by cash on the location, or by bank on the location.

 


 

20. Will I receive a booking confirmation?

As soon as the tour is booked and negotiated to our tour manager, a booking confirmation will be sent to you via E-mail. Please print this confirmation and bring it to the meeting point. If you do not receive a booking confirmation within 12 hours after your booking, please have a look at your spam folder. If the booking confirmation cannot be found there as well, please contact our customer service.

 


 

21. With the booking, I want to give some additional information to the tour manager. How am I able to do that?

During the booking, you will have the possibility to enter a message to the tour manager. Our tour managers contact information, you can find on our contact us page, Moreover, after send the booking request you will receive your booking confirmation/notification which also contains the contact details of your tour manager

 


 

22. What will I do if I am not able to participate in an already booked tour?

If you cannot participate in a tour, you have to cancel it. Please contact your tour manager for cancelation. If you cancel your tour before the deadline expires, we will refund the already paid money to you if you paid it trough online and if you had choose "Payment on the location" kindly try to inform us three days in advance. . If you cancel the tour after the deadline expired, you will be not able to use our services next time. The information about how long a tour can be cancelled is minimum 3 day in advance.

 


 

23. Who do I contact if something goes wrong?

If something goes wrong or if you are insecure or unsatisfied about something, you can always contact your tour manager and he will take responsibility on all issue. As we described above, you have Guide, Tour Leader and Tour manager (Kindly find information about guide, tour leader and tour manager above).

 


 

 

24. During which times is the customer service available?

Our customer service is available from Monday to Friday from 09.00am to 06.00pm. but it depend on a request, because of our company is always checking all request during 24 Hour, if you have urgent issue than responsible person will contact you according your request.

 


 

 

25. Will my details be treated confidentially?

Yes, all the personal details you provide are only used for the technical administration of our website as well as for the fulfillment of your requests and needs – for example for the contact between you and the tour manager. For the processing of contracts, it is necessary to forward your personal details to the tour manager, including the details about the booked services, the reference code and the date of the booking, so that the guide is able to regard you for the performance of the service. A passing on to other third parties only takes place if it is necessary for the processing of contracts with the tour manager or if you agreed explicitly.

 


 

26. Will I be able to participate in a tour with an individual impairment to health?

Many tours are suitable for guests with individual health impairments or limited mobility. If a tour is suitable for wheelchair users, you can learn from the tour description. Of course, we are also able to request an individual and private tour for you.

 


 

27. How do you ensure the quality of the tours and excursions?

Our friendly and experienced staff will be more than happy to help you make most of your time. That's why we offer a wide range of meticulously planned itineraries. Our qualified tour guides, Tour Leader and Tour managers will look after you and acquaint you with the history and culture of our country. Moreover, we check the customer ratings on a regular basis. However, if you, against expectations, are not satisfied, we would kindly ask you to tell us so via email or by telephone and we will take care of the issue.